UVdesk is an open-source helpdesk system that provides tools for managing customer support tickets. In this guide, we will walk through the steps to install UVdesk on Rocky Linux 8.

Step 1: Update Your System

Start by ensuring your system is up to date:

sudo dnf update

Step 2: Install Required Dependencies

Install the necessary packages, including a web server, PHP, and database server:

sudo dnf install -y epel-release
sudo dnf install -y nginx php php-mysqlnd php-xml php-mbstring php-zip php-json php-curl php-gd php-imagick

Step 3: Install Composer

Composer is a dependency manager for PHP, required for installing UVdesk. Download and install Composer:

curl -sS https://getcomposer.org/installer | php
sudo mv composer.phar /usr/local/bin/composer

Step 4: Download UVdesk

Download the latest version of UVdesk from the official repository:

git clone https://github.com/uvdesk/community-skeleton.git /var/www/uvdesk

Step 5: Install UVdesk

Navigate to the UVdesk directory:

cd /var/www/uvdesk

Install the dependencies using Composer:

composer install

Step 6: Configure UVdesk

Copy the environment configuration file:

cp .env.example .env

Edit the .env file to configure your database settings:

nano .env

Update the following lines with your database credentials:

DB_HOST=127.0.0.1
DB_PORT=3306
DB_DATABASE=uvdesk
DB_USERNAME=your_username
DB_PASSWORD=your_password

Replace your_username and your_password with your actual database username and password.

Step 7: Generate Application Key

Generate the application key:

php artisan key:generate

Step 8: Set Up Database

Log into MySQL to create a database for UVdesk:

sudo mysql -u root -p

Run the following commands to create a database and user for UVdesk:

CREATE DATABASE uvdesk;
CREATE USER 'your_username'@'localhost' IDENTIFIED BY 'your_password';
GRANT ALL PRIVILEGES ON uvdesk.* TO 'your_username'@'localhost';
FLUSH PRIVILEGES;
EXIT;

Step 9: Configure Nginx for UVdesk

Create a new Nginx configuration file for UVdesk:

sudo nano /etc/nginx/conf.d/uvdesk.conf

Add the following configuration:

server {
        listen 80;
        server_name your_domain_or_ip;

        root /var/www/uvdesk/public;
        index index.php index.html index.htm;

        location / {
            try_files $uri $uri/ /index.php?$query_string;
        }

        location ~ \.php$ {
            include fastcgi_params;
            fastcgi_pass unix:/var/run/php-fpm/www.sock;
            fastcgi_index index.php;
            fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
        }

        location ~ /\.ht {
            deny all;
        }
    }

Replace your_domain_or_ip with your actual domain name or IP address.

Step 10: Start Nginx and PHP-FPM

Start the Nginx and PHP-FPM services:

sudo systemctl start nginx
sudo systemctl start php-fpm

Enable these services to run on startup:

sudo systemctl enable nginx
sudo systemctl enable php-fpm

Step 11: Access UVdesk

You can now access the UVdesk web interface by navigating to:

http://your_domain_or_ip

Follow the on-screen instructions to complete the setup.

Conclusion

You have successfully installed and configured the UVdesk Helpdesk System on Rocky Linux 8. This powerful helpdesk solution will help you manage customer support efficiently.

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