UVdesk is an open-source helpdesk system that provides a robust platform for managing customer support. In this guide, we will walk through the steps to install UVdesk on Debian 11.

Step 1: Update Your System

Start by ensuring your system is up to date:

sudo apt update && sudo apt upgrade -y

Step 2: Install Required Dependencies

Install the necessary packages for UVdesk:

sudo apt install -y apache2 mysql-server php libapache2-mod-php php-mysql php-cli php-curl php-mbstring php-xml php-zip php-gd php-soap php-intl php-bcmath

Step 3: Create a MySQL Database and User

Log in to MySQL to create a database and user for UVdesk:

sudo mysql -u root -p

CREATE DATABASE uvdesk;
CREATE USER 'uvdesk_user'@'localhost' IDENTIFIED BY 'your_password';
GRANT ALL PRIVILEGES ON uvdesk.* TO 'uvdesk_user'@'localhost';
FLUSH PRIVILEGES;
EXIT;

Replace your_password with a strong password of your choice.

Step 4: Download UVdesk

Download the latest version of UVdesk:

cd /var/www/html
git clone https://github.com/uvdesk/community-skeleton.git uvdesk

Step 5: Set Permissions

Set the proper permissions for the UVdesk directory:

sudo chown -R www-data:www-data /var/www/html/uvdesk
sudo find /var/www/html/uvdesk -type d -exec chmod 755 {} \;
sudo find /var/www/html/uvdesk -type f -exec chmod 644 {} \;

Step 6: Configure Apache

Create a new Apache configuration file for UVdesk:

sudo nano /etc/apache2/sites-available/uvdesk.conf

Add the following configuration:

<VirtualHost *:80>
    ServerAdmin admin@example.com
    DocumentRoot /var/www/html/uvdesk/public
    ServerName your_domain.com

    <Directory /var/www/html/uvdesk/public>
        AllowOverride All
        Require all granted
    </Directory>

    ErrorLog ${APACHE_LOG_DIR}/uvdesk_error.log
    CustomLog ${APACHE_LOG_DIR}/uvdesk_access.log combined
</VirtualHost>

Replace your_domain.com with your actual domain name.

Step 7: Enable Apache Modules and Site

Enable the necessary Apache modules and the new site configuration:

sudo a2enmod rewrite
sudo a2ensite uvdesk

Step 8: Restart Apache

Restart Apache to apply the changes:

sudo systemctl restart apache2

Step 9: Configure UVdesk

Navigate to your UVdesk installation in your web browser:

http://your_domain.com

Follow the on-screen instructions to complete the installation, entering the database details when prompted.

Conclusion

You have successfully installed UVdesk Helpdesk System on Debian 11. This powerful tool will help you manage your customer support efficiently.

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