UVdesk is an open-source helpdesk system that provides a robust platform for managing customer support. In this guide, we will walk through the steps to install UVdesk on Debian 11.
Step 1: Update Your System
Start by ensuring your system is up to date:
sudo apt update && sudo apt upgrade -y
Step 2: Install Required Dependencies
Install the necessary packages for UVdesk:
sudo apt install -y apache2 mysql-server php libapache2-mod-php php-mysql php-cli php-curl php-mbstring php-xml php-zip php-gd php-soap php-intl php-bcmath
Step 3: Create a MySQL Database and User
Log in to MySQL to create a database and user for UVdesk:
sudo mysql -u root -p
CREATE DATABASE uvdesk;
CREATE USER 'uvdesk_user'@'localhost' IDENTIFIED BY 'your_password';
GRANT ALL PRIVILEGES ON uvdesk.* TO 'uvdesk_user'@'localhost';
FLUSH PRIVILEGES;
EXIT;
Replace your_password
with a strong password of your choice.
Step 4: Download UVdesk
Download the latest version of UVdesk:
cd /var/www/html
git clone https://github.com/uvdesk/community-skeleton.git uvdesk
Step 5: Set Permissions
Set the proper permissions for the UVdesk directory:
sudo chown -R www-data:www-data /var/www/html/uvdesk
sudo find /var/www/html/uvdesk -type d -exec chmod 755 {} \;
sudo find /var/www/html/uvdesk -type f -exec chmod 644 {} \;
Step 6: Configure Apache
Create a new Apache configuration file for UVdesk:
sudo nano /etc/apache2/sites-available/uvdesk.conf
Add the following configuration:
<VirtualHost *:80>
ServerAdmin admin@example.com
DocumentRoot /var/www/html/uvdesk/public
ServerName your_domain.com
<Directory /var/www/html/uvdesk/public>
AllowOverride All
Require all granted
</Directory>
ErrorLog ${APACHE_LOG_DIR}/uvdesk_error.log
CustomLog ${APACHE_LOG_DIR}/uvdesk_access.log combined
</VirtualHost>
Replace your_domain.com
with your actual domain name.
Step 7: Enable Apache Modules and Site
Enable the necessary Apache modules and the new site configuration:
sudo a2enmod rewrite
sudo a2ensite uvdesk
Step 8: Restart Apache
Restart Apache to apply the changes:
sudo systemctl restart apache2
Step 9: Configure UVdesk
Navigate to your UVdesk installation in your web browser:
http://your_domain.com
Follow the on-screen instructions to complete the installation, entering the database details when prompted.
Conclusion
You have successfully installed UVdesk Helpdesk System on Debian 11. This powerful tool will help you manage your customer support efficiently.
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